Frequently Asked Questions

Everything you need to know about your Nucery experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I care for my Nucery jewelry and apparel?

To maintain longevity, avoid contact with perfumes and water. We recommend storing your pieces in the provided microfiber pouch and cleaning with a soft, dry cloth.

Do you offer international shipping?

Yes, Nucery ships worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific destination and selected shipping method.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.